Customer Service Representative - State Farm Agent Team Member
Full Time in Livingston , LA
Responsive recruiter
Benefits
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Job Description
Position Overview We are looking for a motivated and licensed Customer Service Team Member to join our thriving insurance agency. This role combines customer service with sales responsibilities, requiring a strong commitment to client satisfaction while achieving sales goals. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to effectively promote and sell insurance products.
Key Responsibilities
- Client Interaction
- Serve as the primary point of contact for clients via phone, email, and in-person inquiries.
- Provide accurate and detailed information regarding insurance products, services, and claims processes.
- Address client concerns and resolve issues promptly and professionally.
- Sales Responsibilities
- Meet or exceed established sales goals by identifying client needs and recommending appropriate insurance solutions.
- Actively promote and cross-sell insurance products to both new and existing clients.
- Develop and maintain relationships with clients to encourage repeat business and referrals.
- Policy Management
- Assist clients with policy inquiries, including coverage details, policy changes, and renewals.
- Support clients in understanding their insurance options and help them make informed decisions.
- Claims Support
- Guide clients through the claims process, ensuring they understand the necessary steps.
- Collect required documentation and information for claims submissions and follow up to ensure timely resolution.
- Administrative Duties
- Maintain accurate records of client interactions, sales activities, and transactions in the agency’s database.
- Prepare and send out policy documents, renewal notices, and other correspondence.
- Assist in onboarding new clients and ensure a smooth transition into our services.
- Team Collaboration
- Work collaboratively with team members to provide comprehensive customer service.
- Participate in team meetings and training sessions to enhance product knowledge and sales techniques.
- Continuous Improvement
- Gather client feedback to identify areas for improvement in service delivery and sales strategies.
- Stay informed about industry trends, product offerings, and regulatory changes affecting insurance services.
Qualifications
- Must hold a valid insurance license in the relevant state(s).
- Previous experience in customer service and sales, preferably in the insurance industry.
- Strong verbal and written communication skills.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Excellent problem-solving skills and the ability to handle challenging situations with professionalism.
- A goal-oriented mindset with a desire to achieve and exceed sales targets.
- Team-oriented attitude with the ability to work independently when necessary.
What We Offer
- Competitive salary with performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional development and advancement within the agency.
- A supportive and collaborative work environment focused on success.
If you are a licensed insurance professional with a passion for customer service and sales, we invite you to apply for the Licensed Customer Service Team Member position at our insurance agency. Join us in making a positive impact on our clients' lives while achieving your career goals!
Compensation $35,000.00 - $50,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none